The 10 Most Frequently Asked Questions
February 12, 2013
1. How much does carpet cleaning cost?
Rather than pricing carpet cleaning by the exact square foot, we’ve come up with a way to price it over the phone based on “areas” of the home. A simple call from you and a few questions from us is all that is needed. Also, the quote we give you right over the phone is not just a quote, but the actual price. That means you can trust us not to raise the price on you when we arrive to clean.
2. How do these prices compare with other carpet cleaners in the area?
Our prices are extremely fair. Not all carpet cleaning is created equal. Better carpet cleaning requires better equipment. Competitors using portable machines cannot clean as deeply or thoroughly as the system we’ve adopted. Pretty much, you get what you pay for on this one.
3. How often do I truly need to have my carpets cleaned?
The straight answer is once a year. However, needs are based on the details of your household. A house in the country or one with kids or pets may need to be cleaned every 4-6 months. Allergy sufferers may also need to have their carpets cleaned more frequently.
4. What carpet cleaning process do you use?
We use truck-mounted, hot water extraction. A process known to be far superior to other carpet cleaning methods in use.
You can rest assured that when you choose Aaron’s Quality Cleaners you are choosing the best carpet cleaning in Fresno. Our process, equipment, chemicals, and technology are always on the cutting edge of new developments. That means you get the healthiest and deepest clean out there.
5. How long will it take my carpets to dry?
Dry time depend on the weather. In the summertime, carpets usually dry in 12 hours. Wintertime takes longer, about 24 hours. You can increase the drying speed by using fans or turning on the heater. We also provide a speed dry service in our upgraded package.
6. Do I need to move all the furniture?
Basically, the customer moves whatever furniture fits his needs and we clean around the rest. Most people leave the big stuff, like beds and entertainment centers. The carpets are usually fairly clean under heavy furniture. Like the speed dry service, we can provide furniture moving services in our upgraded package.
7. When can I put my furniture back on the carpet?
Never put furniture with wood or metal footings back onto wet carpet! It will leave a permanent stain that we cannot remove. We provide plastic slips to place under furniture so that it can be returned to its position as soon as we’re gone.
8. Can you remove pet odors from carpet?
We have had great success getting pet smells out of carpet. From dogs and cats to snakes and hamsters, we’ve seen it all. Some urine deposits are much more difficult to eradicate than others and we can’t guarantee that the odor will come out. We can guarantee, however, to hit it with everything in our arsenal.
9. Why doesn’t the black line around the baseboards come out?
That black line you may see running along the carpet at your baseboard is call Filtration Soil. It is especially noticeable in lighter colored carpets. As air moves through the carpet, miniscule pieces of soil are left behind in the fibers. They are so small, that they cannot be removed. Over time they build up and cause the black line you see.
The best way to prevent filtration soil is to vacuum along the edges of the carpet on a regular basis. Then use a damp, white towel gently along the carpet to pick up any deposits.
Filtration soil can be very difficult to remove. Although we have had some success, there are many factors involved which are beyond a carpet cleaner’s control.
10. Is there any type of guarantee?
Absolutely! Our goal is to do such a great job for you that you’ll choose to be a customer for life and tell your friends and neighbors about our quality carpet cleaning service.
Julie Rosenfeld serves as an Administrative Assistant for Aaron’s Quality Cleaners, a carpet-cleaning company that services the Fresno and Clovis (CA) areas. She is the author of “Julie’s Corner” and provides information and perspective on topics related to the carpet-cleaning industry.
Aaron’s Quality Cleaners performs carpet cleaning, tile cleaning, aggregate cleaning and upholstery cleaning in Fresno, Clovis, Madera and Sanger California